Crypto FAQ
Unlock crypto insights and accelerate your growth with our AI-powered analytics platform. Make informed, data-driven decisions to achieve exceptional results.
Your security is our priority. Novionis Patrimonix uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in Canada and undergo regular audits. Your funds are insured against unauthorized access, so you can trade with complete confidence.
- Step-by-step guides and round-the-clock support
- Risk-free demo account to practice trading with virtual funds
- Automation tools that work for you
- Start small (from just ) and build your skills as you trade!
Withdrawals to bank cards are typically processed within 1–3 business days, depending on your region. Cryptocurrency withdrawals to external wallets are usually completed within 30 minutes. Actual processing times may vary based on your bank and account verification status.
We generate revenue through premium features and volume-based partnerships with exchanges rather than charging user fees. There are no hidden costs—you'll always see the exact transaction amount before you confirm.
Yes! Novionis Patrimonix is available in over 98 countries worldwide and expanding. During registration, simply select your country to verify availability and view localized payment options tailored to your region. We maintain full compliance with all applicable local regulations to ensure your trading experience remains safe and legal.
- AI-powered recommendations – receive personalized cryptocurrency suggestions based on your risk tolerance
- Ready-made portfolios – curated bundles designed for every investor level (e.g. "Starter Pack", "DeFi Bundle")
- Real-time market signals – Buy and sell alerts for leading cryptocurrencies
We offer 24/7 support through live chat and email at info@novionis-patrimonix.com. For urgent matters, you can expect a response within 15 minutes on average.
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Licensed Service
- Registered with [FinCEN, FCA, CySEC]
- Independent audits conducted regularly
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Country-Specific Rules
- Automatic geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
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Your Funds Are Protected
- Bank-grade security—the same level of protection you trust with your online banking
- 95% of assets stored in cold storage (offline)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank Transfers (SEPA, SWIFT – No Fees)
- PayPal (instant processing)
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Crypto Deposits
- Direct cryptocurrency transfers (BTC, ETH, USDT – 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support & Assistance
For all inquiries, please contact our partner broker directly. If you don't have an account with a trusted brokerage partner yet, we're here to help you get started. Should you encounter any issues with your trading partner's support, reach out to us and we'll do our best to resolve it.
Support Hours
Our customer service team is available 24/7 to assist you. In the rare event that immediate support isn't accessible, our specialists will respond to your inquiry as quickly as possible.
